GENERAL TERMS AND CONDITIONS

1. JURISDICTION

These general terms and conditions apply to all business relations between SONNIA Jewellery Design - Sonnia Dettmer - (hereinafter referred to as SONNIA) and customers at the time of the written order in the valid version.
Any deviating, opposing or supplementary agreements, apply only if these have been agreed in writing between the parties.

2. GENERAL

The representation of articles offered at www.sonnia.it largely correspond with reality. Deviating colors and shapes, due to different screen, print and/or graphic settings, do not constitute defects.

3. CONCLUSION OF CONTRACT

The customer’s written order is considered as an offer to conclude a contract.
The order is valid only: on receipt of an email confirmation from SONNIA accepting the order
SONNIA reserves the right to refuse any offer without giving reason, in particular if there is reason to suspect that the ordered goods will be resold (commercially).

4. PRICES

SONNIA always takes care to quote the correct price for each pictured article, but is not liable for any mistakes. All articles listed on the website are inclusive of VAT.
Prices do include shipping costs.

5. SHIPPING - DELIVERY TIME

Goods are insured by SONNIA during transport.
Delivery times are available on request.

6. PAYMENTS

Payment of the total invoice amount should not be made until written acceptance of the order has been received from SONNIA.

Method of payment:
CREDIT CARD – PAYPAL – BANK TRANSFER

Your credit card details will be passed on to our payment partner via an encrypted SSL connection. SONNIA cannot see or access your data. In case of refunds, SONNIA is only able to apply these to the credit card used for payment.

Ordered jewellery is only manufactured and shipped after the final amount of the order has been credited to SONNIA’s account.
Any transfer costs or bank charges are to be borne by the customer.

7. RESERVATION OF OWNERSHIP

Delivered goods remain the property of SONNIA up and until complete payment of the purchase price - including any additional costs.

8. RETURN - CANCELLATION

According to the legislative provisions, the purchaser has the right, if they are a final consumer (i.e. an individual person who is not buying the goods for the purpose of professional activity nor intended to resell), to withdraw from the purchase contract, without giving reason, within 14 days, in writing by registered post or email addressed to SONNIA.

Contact details:

SONNIA JEWELLERY DESIGN
SONNIA DETTMER
VERDISTRASSE  31 B  VIA VERDI
I-39012 MERAN(O)
ITALY
info@sonnia.it

8a. CANCELLATION PROCESSING

SONNIA will reimburse the Purchaser within 14 calendar days of receipt of the goods.
Shipping charges, bank charges or other related costs will not be refunded.
The 14-day repayment period begins on receipt of the returned goods.

8b. EXCEPTIONS AND CONDITIONS

Right of return does not apply to articles that have been specially made or altered at the customer's request. This also applies to collection items, which are no longer stocked, but have been produced again at the customer's request.

The right to return is subject to the following conditions.

  • the right applies to the product as a whole
  • the product must be intact, in its original packaging and must be returned in all respects complete (with any accessories, packaging, documents, etc.).
  • it must not have been used.
  • as legally required, the buyer is responsible for return shipping costs.
  • until the goods are received at SONNIA’s address, they remain the full responsibility of the buyer.
  • SONNIA shall not be liable for damage to the goods during return.

After receipt, the item will be checked for any damage other than that occurring in transport. Sonnia reserves the right to deduct a percentage off the total amount if, for example, the packaging is damaged. The exact amount will be communicated to the buyer before repayment.
In case of deterioration of the goods, compensation may be demanded:   

Return should be sent to:

SONNIA JEWELLERY DESIGN  
VERDISTRASSE  31 B  VIA VERDI
I-39012 MERAN(O)
ITALY

9. WARRANTY

SONNIA designs and manufactures gemstones, pearls, coral and other natural materials in limited editions or as one-offs, in yellow gold, white gold or sterling silver.
Natural materials vary in color, shade and shape. Due to their nature, jewelry may have individual differences.
Slight deviations between representations on the Internet and in reality do not represent defects.
Any obvious defects must be notified immediately in writing within two working days after receipt. Written receipt means email confirmation of the notification of defects from SONNIA.
In the case of timely and justified complaints, SONNIA has reserves the option to either repair or re-deliver. SONNIA reserves the right, on finding traces of use, beyond that of trying on, to exercise a value reduction.
For defects in articles or components, which are obtained from third parties, SONNIA assumes warranty only for the extent to which claims against its own suppliers exist.
In any case, further claims or damages are excluded.

10. EXCLUSION OF LIABILITY

The website is compiled and maintained with the greatest possible care. SONNIA can not guarantee the topicality, quality or completeness of the information provided.

SONNIA shall not be liable for non-availability of any piece of jewellery nor for electronic errors during any ordering process, over which we have no influence.

SONNIA assumes no guarantee or liability for the content of third-party websites of other operators and providers, whose links and references, visitors of this website can access. The user and supplier are solely responsible for the contents of the external sites. Without concrete evidence, it is not possible for SONNIA to constantly check references for the existence of potential legal violations. SONNIA reserves the right to amend parts of the site or the entire range without prior notice; or to delete or cease publication.

11. PROTECTION OF INTELLECTUAL PROPERTY

The brand SONNIA; the company logo and jewellery collections are protected by commercial property rights.
All information, texts, text segments, pictures, graphics, animations, videos, sounds and other contents of this website, as well as their arrangement, are protected by copyright and other intellectual property rights.
No duplication, alteration or use of the mentioned contents may be made in other electronic or printed publications.

12. PLACE OF FULFILMENT – JURISDICTION – APPLICABLE LAW

Only Italian law applies.
The parties agree that Meran(o) is the local court for all disputes arising from the contractual relationship.

13. SEVERABILITY CLAUSE

In the case that one or more provisions in the General Terms & Conditions become invalid or unenforceable either wholly or in part, the validity of the remaining provision of the Terms & Conditions will not be affected: The parties undertake to replace the fully or partially invalid provisions with corresponding legal provisions.


SONNIA JEWELLERY DESIGN
SONNIA DETTMER
STATUS. DECEMBER 2016