{"id":10796,"date":"2025-08-27T12:08:02","date_gmt":"2025-08-27T10:08:02","guid":{"rendered":"https:\/\/www.sonnia.it\/refund-and-returns-policy\/"},"modified":"2025-12-16T17:57:13","modified_gmt":"2025-12-16T16:57:13","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.sonnia.it\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"h-uberblick-ruckgabe-und-widerrufsbedingungen\"><strong>Overview \/ Returns and Right of Withdrawal<\/strong><\/h1>\n\n<p>As a consumer, you have the right to withdraw from the purchase contract within 14 days without providing any reason.<br\/>If more than 14 days have passed since your purchase, unfortunately we cannot offer a refund or an exchange.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-voraussetzungen-fur-eine-ruckgabe\"><strong>Conditions for returns<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused and in the same condition in which you received it.<\/li>\n\n\n\n<li>It must be returned in the original packaging and be complete (including accessories, documentation, packaging, etc.).<\/li>\n<\/ul>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-von-der-ruckgabe-ausgeschlossene-artikel\"><strong>Items excluded from returns<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Jewellery items that have been custom-made or modified at the customer\u2019s request.<\/li>\n\n\n\n<li>Collection items that were reproduced at the customer\u2019s request due to unavailability.<\/li>\n<\/ul>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-teilweise-ruckerstattungen-wertminderung\"><strong>Partial refunds \/ depreciation<\/strong><\/h3>\n\n<p>In certain cases, we reserve the right to deduct an appropriate amount from the refund, for example:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>if the packaging is damaged,<\/li>\n\n\n\n<li>if accessories are missing,<\/li>\n\n\n\n<li>if the item shows signs of use that go beyond simple inspection or trying on.<\/li>\n<\/ul>\n\n<p>The exact amount deducted will be communicated to you before the refund is issued.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-ruckerstattungen\"><strong>Refunds<\/strong><\/h3>\n\n<p>After we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.<br\/>If approved, the refund will be processed within 14 days to the original method of payment.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-verspatete-oder-fehlende-ruckerstattungen\"><strong>Late or missing refunds<\/strong><\/h3>\n\n<p>If you have not yet received your refund:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account.<\/li>\n\n\n\n<li>Contact your credit card company and, if necessary, your bank (it may take some time before a refund is visible).<\/li>\n\n\n\n<li>If you have checked all of the above and still have not received your refund, please contact us at <strong><a>info@sonnia.it&#13;\n<\/a><\/strong>.<\/li>\n<\/ol>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-reduzierte-artikel\"><strong>Sale items<\/strong><\/h3>\n\n<p>Discounted or sale items are not eligible for a refund.<br\/>Regularly priced items will be fully refunded, provided they meet the withdrawal conditions.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-umtausch\"><strong>Exchanges<\/strong><\/h3>\n\n<p>We only replace items if they are defective or damaged.<br\/>For an exchange, please contact us by email: <strong><a>info@sonnia.it&#13;\n<\/a><\/strong>, and send the item to:<\/p>\n\n<p><strong>SONNIA Jewellery Design \u2013 Sonnia Dettmer<\/strong><br\/><br\/>Verdistr. 31B \u2013 Via Verdi<br\/><br\/>I-39012 Merano, South Tyrol \u2013 Italy<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-geschenke\"><strong>Gifts<\/strong><\/h3>\n\n<p>If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a store credit for the value of the return.<br\/>If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-versand-von-rucksendungen\"><strong>Return shipping<\/strong><\/h3>\n\n<p>Please send returns to:<\/p>\n\n<p><strong>SONNIA Jewellery Design \u2013 Sonnia Dettmer<\/strong><br\/><br\/>Verdistr. 31B \u2013 Via Verdi<br\/><br\/>I-39012 Merano, South Tyrol \u2013 Italy<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The cost of return shipping is borne by the buyer (as required by law).<\/li>\n\n\n\n<li>Shipping costs are non-refundable.<\/li>\n\n\n\n<li>Returns are made at the buyer\u2019s risk. We recommend using a trackable and insured shipping method.<\/li>\n\n\n\n<li>We assume no liability for loss or damage during return shipment.<\/li>\n<\/ul>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-hilfe\"><strong>Help<\/strong><\/h3>\n\n<p>If you have any questions about returns or the right of withdrawal, please contact us at <strong><a>info@sonnia.it&#13;\n<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview \/ Returns and Right of Withdrawal As a consumer, you have the right to withdraw from the purchase contract within 14 days without providing any reason.If more than 14 days have passed since your purchase, unfortunately we cannot offer a refund or an exchange. Conditions for returns Items excluded from returns Partial refunds \/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-10796","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - SONNIA Jewellery Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sonnia.it\/en\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - SONNIA Jewellery Design\" \/>\n<meta property=\"og:description\" content=\"Overview \/ Returns and Right of Withdrawal As a consumer, you have the right to withdraw from the purchase contract within 14 days without providing any reason.If more than 14 days have passed since your purchase, unfortunately we cannot offer a refund or an exchange. 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